+ WHICH CURRENCIES CAN I SHOP IN?

Payments as well as refunds for worldwide shipments are all invoiced in Dollars (USD), but Indonesian local transfer banks can invoiced in Rupiah (IDR).

+ HOW CAN I TRACK MY ORDER?

When the order will be tendered to the courier, you will receive an email from DHL providing the tracking number (AWB) related to the order. To monitor the status of your order, you may visit DHL official website http://www.dhl.com/en.html and insert the given AWB number in the specific area “Track Your Shipment”.

+ DO I NEED TO SIGN IN TO SEE MY ORDER DETAILS?

Yes. In order to see your orders, you should sign in to the Site and go to Account with your active email, and click on the 'Shopping Bag' section.

+ WHY HAS MY PAYMENT BEEN REFUSED?

After the authorisation, a transaction can still fail. If the transaction fails after authorisation the funds will still be reserved on your bank account. Although they have not been debited, they may appear to have been collected. Please note that after authorisation the reserve can last up to 24 hours before it is lifted. This may change depending on banks and credit providers.    

The reasons for such failure may simply be: 

- The card limit has been reached 

- The card information entered is wrong 

- The card reached the maximum number of charges allowed in a period 

- The billing address does not match with the cardholder details 

- The card does not allow international transactions 

- The card does not allow online transactions 

- Depending on the country in which you are located you might have to call your bank to authorize your credit card for online, cross-border or overseas transactions. 

In other cases the reasons are less obvious and may relate to the ever increasing fraud prevention and other security measures implemented by credit card companies to protect the cardholder against card abuse.

+ HOW MUCH WILL I BE CHARGED FOR SHIPPING?

EUROPEAN UNION COUNTRIES

Shipping costs: $24

Countries included: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holy See (Vatican City State), Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom.

AMERICAS

Shipping costs: $29

Countries included: Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Plurinational State of, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands (malvinas), French, Guiana, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States, United States, Minor Outlying Islands, Uruguay, Venezuela, Bolivarian Republic of, Virgin Islands, British, Virgin Islands, U.S.

APAC

Shipping costs: $19

Countries included: Afghanistan, Albania, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei Darussalam, Cambodia, China, Georgia, Hong Kong, Iceland, India, Iraq, Israel, Japan, Jordan, Kazakhstan, Korea Republic of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, New Zealand, Oman, Pakistan, Palestinian Territory, Papua New Guinea, Philippines, Qatar, Saudi Arabia, Singapore, Republic of Spain (Canary Islands), Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen

ROW (Rest Of the World)

Shipping costs: $49

Countries included: Algeria, American Samoa, Angola, Australia, Benin, Bermuda, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Christmas Island, Cocos (keeling) Islands, Colombia, Comoros, Congo, Cook Islands, Côte D'ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Guam, Guinea, Guinea-bissau, Heard Island and Mcdonald Islands, Israel, Kazakhstan, Kenya, Kiribati, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia Federated States of, Morocco, Mozambique, Namibia, Nauru, New Caledonia, New Zealand, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Palau, Pitcairn, Puerto Rico, Rwanda, Réunion, Saint Helena, Saint Martin, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Is., Sudan, Swaziland, Tanzania, United Republic of Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Tuvalu, Uganda, Vanuatu, Wallis and Futunal, Western Sahara, Zambia, Zimbabwe

+ DELIVERY TIME

Dusk-Venom processes orders in Indonesia from Monday to Saturday. Dusk-Venom processes orders within 48 hours of the order’s placement, or the next available working day. Orders placed from Saturday to Sunday, or holiday will be processed the following business day. Dusk-Venom ships all over the world via DHL Express and Indonesia via J&T. Dusk-Venom cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to Dusk-Venom's control.

Once shipped, arrival time of packages may vary from country to country.

Delivery for shipments addressed to:

Indonesia: approximately 3 working days (Java Island).

European  / Americas Union: approximately 4-5 working days.

Rest of the world: approximately 5-6 working days.